How can you tap into the Lunar New year travel, and tap into the growing trend of family travel? Here is some specific advice for hotels for the Chinese New Year holiday.
When Chinese guests book rooms at your hotel, providing them the opportunity to select rooms that are next to each other, is a good way to help larger families or group of friends stay closer to each other. Also, separate rooms that can be connected by opening a door, it is a feature that is very popular and common in China. Typically, the door will be opened, connecting the two rooms. Chinese guests usually use one of the rooms as a ‘meeting area’ for planning or playing games like mahjong, a new year tradition. If this is not possible, providing Chinese guests traveling in bigger groups with an area, that is more isolated than the lobby, will please many Chinese travelers.
Food and beverages:
Even though young and experienced Chinese travelers usually want to try local cuisine and show an interest in new food experiences, children and elderly Chinese travelers often prefer at least one meal a day to be Chinese. Providing a few simple Chinese food choices in the hotel, or at the morning buffet can be very sufficient in keeping your Chinese guests of all ages happy and satisfied. Reserving a small part of the breakfast buffet for Chinese breakfast and offering fried rice and noodles shows that you’re a family-friendly choice. Having a list of good Chinese restaurants in the neighborhood and recommending them to Chinese guests inquiring about nearby food choices is also a good idea
If you want to provide an excellent Lunar New Year dinner, understanding where in China your guests come from can help decide what to prepare, as food traditions vary greatly across regions in China. Providing guests with the directions of a restaurant with the cuisine they’re interested in, can also be sufficient.
A general trend of Chinese families traveling together is that they prefer to spend time together – this however, doesn’t mean everyone need to do the exact same activity. An example of this can be at a skiing resort where Chinese families can split up, some are skiing, and others are going to the spa. This helps family members be entertained, without being split up completely. Preparing an arrangement of different activities can go a long way of being a good host. ´
Want to know more about Chinese New Year? click here
Below you can download a selection of helpful tools:
•Chinese breakfast is a certain way to win the hearts of the Chinese. Prepare some simple dishes from our China Breakfast Cooking Tutorials.
•Welcome your Chinese guests with signage in their own language. Download free signs in Chinese from our Signage Bank
•Electrical adaptors are important to keep the pods and pads charged. Keep a supply of adaptors for loan in the reception and don’t forget to mention it in your welcome letter.
•Hotel address cards can be useful for individual travelers or tour groupers who have lost their way. For the reverse side, see our “Please take me to... card”.
•There are many smokers in China. When you receive Chinese guests, make sure to let them know where to find a smoking area. In China, nearly all hotel rooms are smoking rooms.
•If you are experiencing problems when communicating with your Chinese guests there are APPs that can help you out. Go to our page App Suggestions for more details.
•Provide informational material and presentations in Chinese and help sell your city (and another cup of tea). Contact Dan Schou on firstname.lastname@example.org for free copies of the Chinese Copenhagen city map. Read more here: Copenhagen City Map
If you have any ideas or other useful tips that we have not included above, please contact Philip Kyhl on email@example.com